Shipping policy
When you purchase goods from our site https://maryethompson.com (hereafter known as the 'Site') the goods will be delivered through one of the following methods:
- Ebooks and audiobooks are delivered instantly by an email from BookFunnel to the email address you used at checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.
- Digital products (printables) are delivered instantly by an email from Shopify to the email address you used at checkout. If you do not see it, please check your Spam, or if using Gmail, check your Promotions tab.
- Print books are printed and shipped by BookVault. Print book shipping times vary by country. Estimated shipping times with choices of shipping methods are shown at checkout.
- Merchandise is created and shipped by Printify. Merchandise shipping times vary by country. Estimated shipping times with choices of shipping methods are shown at checkout.
As a reminder, digital goods can not be returned, and refunds for digital products are only for duplicate purchases made within 48 hours of first purchase. Returns of physical goods are given only for faulty items if you contact us within 7 days of receiving item (according to tracking). For any questions, please contact us at mary@maryethompson.com for assistance.
For physical goods (print books and merchandise) you are required to provide us with a complete and accurate shipping address, including name. We are not liable for deliveries to the wrong address or wrong person as a result of you providing inaccurate or incomplete information.
Deliveries to all EU countries:
We ship to customers in EU countries. For all orders shipped to countries within the European Union (EU) with a total value under 150€ (excluding taxes and delivery), taxes and duties will be paid at checkout. This means that the price you see for the item(s) in your cart is the final price you’ll pay, and there will be no additional fees or charges upon delivery. We make sure to follow all EU regulations and guidelines regarding taxes and duties, and we strive to make the checkout process as easy and transparent as possible.