Refund policy

Refunds for Digital Goods

Refunds do not apply to any digital goods sold in our store. Digital goods are instant downloads and can not be returned. Digital goods are: 

    • ebooks 
    • audiobooks 
    • printables (any product sold as a digital file for the customer to print themself) 

Please choose carefully. Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Refunds for Physical Goods

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

For refund queries, please email Mary@MaryEThompson.com within 7 days of receiving your product (according to the tracking). Please use the subject "RETURNS" and include your name, order number, reason for return, and photographs of faulty item. If item is faulty, we will refund or resend your goods - your choice. We want you to be happy!

Refunds for Errors

We are unable to make adjustments if a discount code was not applied. Please confirm your discount code was entered correctly before purchase. 

We are also not able to issue refunds if you didn't understand the product you purchased was a digital product. Digital products say ‘Instant Download’ in the description. Printables also indicate that they are digital in the item title.